INDUSA Provides Consulting Services for a Leading Business Services Provider

Oakbrook Terrace, October 10, 2011: In a unique engagement and a first for the company, INDUSA proposed to conduct a comprehensive strategy study to propel a leading global business services provider to venture into the mobile applications domain.

The client wanted to make a foray into mobile applications domain for securing competitive advantage for their business. With its entry into the domain, the client expects to provide unique opportunity to its customers, sales force, service personnel, and executives by empowering them with a suite of mobile applications. The key business goals are to:

Increase revenue

Improve responsiveness to all stakeholders in the business ecosystem

Enhance service to standard as well as premium customers

Reduce cycle times for various business processes

Based on client’s recommendations, INDUSA proposed the following road-map for the client’s mobile application adoption:

1. Conduct Strategy Study

2. Implement Pilot Program

3. Execute Enterprise-wide Implementation Plan

4. Ongoing: Measure, Monitor and Adjust Road-map

Nandita Nityanandam, Business Development Manager, INDUSA, says “We conducted a strategy workshop to establish the business drivers and goals for the ‘mobile application adoption initiative’ for the client. Key deliverables from the Strategy Study phase include a comprehensive list of Mobile Apps, Business Case (ROI) Justification Framework, and a Project Charter definition for a pilot project which included wireframes /mock-ups. It was a unique and perfect opportunity for us to prove ourselves in a consulting capacity!”

Having defined the business parameters and a pilot candidate, INDUSA will undertake the following critical activities under the pilot program. INDUSA will define the following major aspects of the technology:

Device Support

Architecture

Security

User Profiles / Rollout Specifics

Hardware, Software, Application Support and Maintenance

A detailed study of the client’s existing IT environment will be taken into consideration along with a brief interview with the key roles within the IT organization about the applications needed. INDUSA will then develop and roll-out the pilot application. Second phase of the pilot program will be to measure the success of the pilot, as well as measure the business benefits.

Utilizing the metrics from the pilot program, and necessary policy and budget approvals, INDUSA will undertake additional mobile app development in partnership with the client’s IT development, support, and infrastructure teams.

With a formulation of a third-party governing body represented by executive stakeholders, INDUSA and the client will measure, monitor, and adjust the program as per collected data and prevailing business circumstances on a regular basis.