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10 Top Business Technology Trends to Watch Out For in 2018

Posted by Indusa Admin on January 16, 2018 1:41 pm

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From the changing realm of Artificial Intelligence (AI) and IoT, to the possibilities of intelligent interaction with the digital world, enterprises of all sizes are set to see some pivotal changes in the tech sector. Let’s explore 10 of the biggest technology trends that will shape 2018, influencing digital business models and ecosystems globally:

Technology Trends 2018

1. AI-Enhanced Systems:

With the objective to transform data into useful business insights and actions, the tech world will increasingly invest in AI, predictive analytics, and machine-learning solutions like chatbots. There will be an increased use of AI to improve IT resilience and organizational security, business policy automation, equipment failure, and data loss predictions. A recent Gartner survey showed that 59% of organizations are still gathering information to build their AI strategies, while the remaining have already made progress in adopting AI solutions.

2. Security Intelligence:

Over the years, attackers have constantly been trying to breach organizational security using increasingly sophisticated methods to find a way in. Resorting to automated security intelligence is the only way out. 2018 will see automated security intelligence platforms picking up pace, helping organizations identify and manage threats that pose the greatest risk to businesses and focusing on what requires immediate attention.

3. Intelligent Automation:

In addition to eliminating repetitive tasks, AI and analytics are breathing new life into automation technology. By enabling the integration of products, services, technology, tools, business models, and ecosystems, intelligent automation will help analyze vast amounts of data to spot trends previously impossible to detect. 2018 will see intelligent automation become a game-changer, enabling organizations to increase agility, reduce operational complexity, improve problem-solving and risk analysis, and boost business decision-making to achieve substantial productivity gains.

4. Edge Computing:

The future of IT is edge computing. Edge computing aims to optimize the operations of cloud computing systems by collecting content and sending it to the cloud for processing. The end result? Optimized transmission costs, reduced bandwidth, minimized error rate, and improved quality of service.

5. Digital Twins:

Digital representations of real-world entities and physical systems, linked to their real-world counterparts, will be increasingly used to understand how an IoT device operates and how it can respond to changes, improve operations, and provide insights. By integrating AI, machine learning, and analytics, digital twins will continuously learn and update themselves to reflect their real-time status, as well as historical data. Gartner predicts that by 2021, half of large industrial companies will use digital twins, resulting in a 10% improvement in effectiveness.

6. EX and CX:

The good old saying “happy customers translate to a successful organization” can be tweaked to “happy employees translate to happy customers” for the year 2018 and beyond; the customer experience management market is going to be worth $16.91 billion by 2022! Organizations looking to outshine their competition will see themselves focusing on improving employee experience (EX) to yield exceptional customer experience (CX). By attracting top talent, motivating employees, and maximizing retention, organizations can build a productive working environment and ensure a good EX and therefore good CX.

7. Touchless User Interface:

While touch interface revolutionized the world of technology a couple of years back, it is now undergoing a massive transformation. 2018 will witness touchless user interface becoming a reality, allowing users to carry out computing tasks through motion, speech, and gestures without physically touching a screen, keyboard, or mouse.

8. Conversational Platforms:

Conversational platforms that use AI, neural networks, advanced algorithms, and other natural-language processing technologies will increasingly be used to carry out tasks that previously required extensive human labor or could not be done at all. Gartner estimates that over 2 billion people will use conversational AI to regularly interact with VPAs, VCAs and other AI-enabled smartphones and connected devices by 2018. In 2018, conversation platforms will go beyond simple commands and use deep AI to create rich, multi-turn conversational dialogue with users. The best part? Users need not know exact commands, and can carry out the most complex of tasks with highest accuracy using natural language.

9. Event-Driven Technology:

Event-driven technology, a software architecture pattern, promotes the production, detection, consumption of, and reaction to events, facilitating responsiveness to unpredictable and asynchronous environments. In 2018, organizations will heavily rely on event driven technology to drive interoperability between systems, safeguard the safety and security of their assets through alarms and security platforms, and improve their decision-making process.

10. IoT Surge:

In 2018, consumers won’t be the only ones benefiting from IoT. Companies and even cities will try to become more efficient and save money by adopting smart technologies – not just to automate, remotely manage, and collect data but also to integrate various devices with minimal disruption. There will be an expansion in the number of connected devices, causing a surge in the amount of processed data and the delivery of more precise analytics and insights.

Take Advantage of Technology Trends

As 2018 is on its way, the possibilities for business excellence are endless. Consumer expectations are at an all-time high, and the only way to deliver a high level of personalization is by staying abreast of the latest technology trends – also essential to outperform competition. According to Gartner, artificial intelligence, immersive experiences, digital twins, event-thinking and continuous adaptive security create a foundation for the next generation of digital business models and ecosystems. With major technology trends already underway,  it’s time to get ahead of the curve by creatively adapting these trends and drive customer value. Are you ready and equipped to ring in 2018?

Learn how an experienced technology partner can help your business take full advantage of 2018’s technology trends.

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About the Author – Neha Kumar

Neha Kumar is a digital media evangelist and marketing professional. She overlooks Indusa’s content management, social media, online events, email marketing, blogs, digital campaigns, lead generation and inside sales activities on a broader scale.


Contributing Author: Malavika Nityanandam

Topics: Technology