Posted by Indusa Admin on July 14, 2016 4:59 am
“Across all industries our customers are looking to adapt their customer engagement and business operations processes to the digital era, to secure and expand their businesses,” said Jujhar Singh, Corporate Vice President, Microsoft Dynamics CRM. “This ‘digital transformation’ requires a degree of business process agility – and a unification across the business – not supported by the traditional ‘siloed’ ERP and CRM approach of the past.”
Key Takeaways from the Microsoft Dynamics 365 Announcement
The tech world is buzzing, but what does it mean for customers who already use Microsoft Dynamics or are in the market for a new ERP and CRM? Here are three key takeaways from the Microsoft Dynamics 365 announcement:
- Seamless integration
- Increased flexibility for customers
- Unique, innovative apps
We’ll dive into each takeaway from the product announcement in much greater detail in the content that follows.
1. Seamless Integration Between ERP, CRM, and O365
Dynamics 365 is an all-encompassing, elaborate cloud service that combines Microsoft’s current ERP and CRM offerings. Dynamics 365 offers new apps for specific business functions including Finance, Field Service, Sales, Operations, Marketing, Project Service Automation, and Customer Service. Data management across apps and business applications will be simplified so consumers can achieve their business goals like never before.
With Cortana Intelligence and Power BI natively embedded in Dynamics 365, users can take advantage of workflow optimization, built-in insights, predictive intelligence, prescriptive advice, and actionable next steps. No longer will a salesperson need to intensively prospect; Cortana can confidently predict when to cross-sell and what products an existing customer will need.
Dynamics 365 will also be integrated with Office 365, allowing you to compose emails and access data from one of the stand-alone apps without ever leaving Outlook.
2. Increased Flexibility for Customers
Pay for what you need, when you need it. The announcement from Microsoft made it clear that you can start small within Dynamics 365 and purchase additional apps, when your company needs it. As your company grows, so do the capabilities of Dynamics 365.
While Microsoft will still allow customers to purchase licenses for the applications with Dynamics 365, you will also have the option to license users by their respective roles. For example, a salesperson who helps create marketing collateral and helps troubleshoot customer needs will have fluid access to the Finance, Marketing, and Customer Service apps within Dynamics 365.
3. Unique and Innovative Apps
At launch, Microsoft AppSource has already 200 apps for Dynamics AX, Dynamics CRM, Dynamics NAV, Project Madeira, Power BI, Office 365, and Azure.
Some of these innovative apps include CoffeeSender, which allows your sales teams to send promo emails with $5 Starbucks gift cards, AX for Plastics, an ERP add-on specifically for plastic manufacturers, and Power Attachment, which automatically syncs your CRM attachments to SharePoint.
Within AppSource, you can tailor your searches by industry, category, or product based on the needs of your business, making it easier than ever to find the right app for your specific needs.
While these are just a few key takeaways from the announcement, it’s clear that Dynamics 365 will be a transformative product to drive, simplify, and innovate business processes. Interested in exploring the product? Learn more about Indusa’ exclusive Dynamics 365 introductory offer for you to save 10% on licenses and 5% on related services.
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About the Author – Chris Krapek
Chris is a journalist-turned-digital marketer who has diverse experience working for non-profits, corporations and startups. At Indusa, he focuses on cultivating an engaged audience while emphasizing the importance of alignment between sales and marketing.