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Enhance Customer Experience: Microsoft Dynamics Goes Mobile

Posted by Indusa Admin on February 12, 2015 1:13 pm

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When used correctly, a well-configured ERP can place an emphasis on providing the right benefits for your business without requiring too high of an investment. Today, with the help of a highly flexible and adaptable ERP system, organizations are effectively able to streamline and better manage a wide array of operational responsibilities.

Still, most ERP solutions in the market have some flaws in one way or another, such as flexibility issues, highly fragmented operations, and lack of operational visibility. With the help of a Microsoft Dynamics solution, it has become easier for organizations to deploy a unique enterprise system for their entire operations due to its advanced transportation and warehousing module.

Microsoft Dynamics AX is a multi-language, multi-currency ERP business solution with comprehensive, global, business-management capabilities that supports both operational and administrative processes of organizations. Through the power of mobile, Microsoft Dynamics AX offers the ability for businesses to engage with consumers on an individual level.

Customer Experience Microsoft Dynamics

Improving Your Mobile Customer Experience with Dynamics AX

Dynamics AX gives organizations an exceptional customer focus through the wide range of capabilities it offers. It may include the running of agile operations aimed at exceeding customer needs or helping to engage customers on their terms across a variety of channels. There is a seemingly endless number of features within Dynamics AX that provide organizations with a productive end-to-end solution for their business needs.

Microsoft has introduced new end-to-end applications allowing businesses to optimize the use of mobile devices that can securely connect with the platform for people in the office, at home or on the go. It enables your field workforce to have access to their company’s Dynamics ERP / CRM data anytime, anywhere and using any mobile device. The solution also enables an enterprise to leverage mobile communications to stay connected with your employees and customers on the go.

Key Benefits of a Mobile-Friendly ERP

Microsoft Dynamics and mobility go hand-in-hand. With mobile capabilities in your ERP, you can:

Improve Field Workforce Efficiency

Too often workers waste valuable time sitting in cars or airports. A mobile-friendly ERP helps you use that time much more productively. Workers get the tools, materials, and information needed to eliminate downtime.

Exchange Real-Time Data with Microsoft Dynamics

Make it easier to enter all relevant data with a greater accuracy, as you gather it no matter where you are. By eliminating the need to re-enter the data into back end systems, you can avoid any costly errors.

Improve Quality of Service

Mobile ERP systems provide employees with the ability to improve the quality of service to customers by presenting them with access to all relevant information. An ERP improves quality as manufacturers are forced to implement standard procedures and maintain accurate data in order for the system function effectively.

Faster Decision Making

When it comes to supply chain decisions, time is always of the essence. With a mobile ERP, workers are able to receive alerts from their mobile device and make critical decisions right on the spot, giving you the speed and agility needed to stay ahead of the competition.

Lately, more customers expect organizations to offer them an omni-channel shopping experience. For this, Microsoft Dynamics AX includes modern POS (Point of Sales) for both mobile phones and tablets, remote gift card support, and a series of pricing, promotion, reporting and analysis tools that retailers can use to optimize revenue.

Delivering Amazing Mobile Customer Experiences

Microsoft Dynamics AX is an ERP solution that can exceed expectations. Combining an advanced platform with an easy-to-use interface, the solution supports a variety of operations, adapts to changes rapidly and completely transforms the way you interact, engage and connect with your staff, partners and customers in order to fuel your organization’s growth. If delivering amazing experiences across platforms to customers is your ultimate goal, Dynamics AX is your best bet.

 Can your company really afford to go without a mobile ERP solution? Learn how Dynamics AX can improve productivity, reduce costs and drive greater customer satisfaction rates.

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About the Author – Neha Kumar

Neha Kumar is a digital media evangelist and marketing professional. She overlooks Indusa’s content management, social media, online events, email marketing, blogs, digital campaigns, lead generation and inside sales activities on a broader scale.