The Indusa Blog

How Enterprise Mobility is Changing Collaboration

Posted by Indusa Admin on April 14, 2016 4:45 am

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Collaboration has undergone an enterprise makeover in recent years. The market has emerged from casual social networking sites like Facebook and Twitter to networking platforms from reputable enterprise players like IBM, Oracle, and SAP.  Enterprise-specific social networking has transformed from consumer tailored communication tools to full-fledged business collaboration platforms. As their features and capabilities continue to multiply, these enterprise platforms have the ability to replace not only Intranets, but also knowledge management systems and business portals.

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Fueling Collaboration
Allowing employees to work while on the move and the freedom of choice to select their own devices results in increased flexibility, increasing employee productivity and loyalty. This is likely to become even more important as a new younger generation with different communication habits enters the workplace. In an increasingly competitive economy, it is these gains that play a differentiating role to attract top talent.

IDC reveals that by 2017, IT organizations will dedicate at least 25% of their software budget to mobile application development, deployment, and management. Mobility strategies that are a result of thoughtful planning and intense analysis improve efficiencies and reduce operational costs. But how does mobility achieve unified collaboration? To answer this, let’s look at a few mobile apps that are driving collaboration within organizations:

Mobile CRM:
A mobile CRM app offers sales teams immediate access to their contacts, leads, accounts, and opportunities. They can remotely dial-in to meetings, plan their day with calendar integration, access dashboards, send real-time reports, and view and share customer invoices and payment schedules. With offline access, your remote teams can view data even without internet access and can share proposals once the signal reconnects, allowing them to devote more time on sales and less on administrative tasks.

Manager Approval: While making decisions, managers spend unreasonable amount of time collaborating with different people to get the required information. Manager Approval apps allow you to get your approvals done anywhere and anytime. By providing instant access to important information, you can immediately view a large number of approvals, make a decision, and communicate them with the simple touch of a button while on the move. You can also manage group approvals, time-sheets, and expense reports and make data-driven decisions immediately, even between meetings.

Order Status:
Order status apps enable you to track the status of each item in your customer order in real-time. Such apps make writing sales orders and presenting catalogues easy for your sales reps who are frequently on the move. Since sales reps can search for orders, contacts and notifications, and also see if an order is open, closed, or experiencing delays, they are better prepared for customer appointments. Access to up-to-date information on orders reduces order processing costs and customer handling time. What’s more, customers can download the app and track their orders in real-time and receive alerts from their mobile device.

Field Service:
Service technicians require vital service information and customer data at their fingertips, no matter where they are, so that they can quickly cater to customers and resolve their issues. Field Service apps empower field workers to gain insight into service operations, efficiently take and dispatch service calls, accelerate service to cash cycle, present updated service reports, and successfully complete complex work orders. You can improve your first time fix rates, meet your SLAs, and increase profitability without compromising on quality or customer satisfaction.

SharePoint:
SharePoint apps allow you to view information, collaborate with colleagues, and stay connected with your work through mobile. Users can extend SharePoint sites without creating extra operational burden for admins. Since they are architected for the cloud, these apps offer integration with cloud-based resources in smoother and more flexible ways. With your smart device, you can open, view and share documents with colleagues, get the latest updates on projects, see a list of sites you are following in SharePoint Online, and use navigation links to move from a site to OneDrive for Business or vice versa.

Is Your Enterprise Collaborating Through Mobile Phones?
Mobility is making some transformational changes in the way businesses work and is also changing processes within marketing, IT, and app development departments. Smartphones, the bring your own device (BYOD) trend, advances in enterprise technologies and services, and the adoption of social media for business offer surplus collaboration options for employees. As mobility brings fresh opportunities for organizations, breaking barriers of time and location and enabling employees to augment their productivity, it is important to consider this growing trend to survive competition. Is your enterprise collaborating through mobile phones? If not, now is the time to begin. 

Read More Blogs on Enterprise Mobility


Seema Nair
About the Author – Seema Nair

Seema is a Mobility Project Manager at Indusa and has around 8 years of experience in enterprise and consumer facing mobility solutions. Being a Subject Matter Expert in enterprise mobility, she assist clients in defining mobility strategies and implementing the right mobility solutions for their business.

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Contributing Writer: Neha Kumar