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Role of Enterprise Mobility in Discrete Manufacturing

Posted by Indusa Admin on December 29, 2014 5:13 am

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The manufacturing vertical is witnessing a remarkable transformation in the form of process re-engineering and product refinement. Customers, competitors and supply-chain partners are constantly forcing manufacturing enterprises to increase their potential in terms of faster speed to market, customization and dealing with emerging business opportunities.

Due to the growing demand and popularity for mobile devices and apps, there is a call for manufacturing firms to adopt mobility solutions in their business processes. Mobility solutions have made it easier to conduct business, improve the levels of services given to customers and help organizations to increase their productivity.


According to Gartner, manufacturers will adopt mobility to gain three primary benefits: (1) to increase the productivity of their workforce via their employees’ mobile devices; (2) to influence consumer behavior in the marketplace for their goods via consumers’ mobile devices; and (3) to produce higher-value “smart” products via embedded mobile computing and communications functions to capture government-mandated and emerging commercial demands.

Importance of Mobility in Discrete Manufacturing Industry

The drive for mobility is part of the business technology agenda for most organizations across industries today. Mobility can serve as a platform of vital importance for manufacturing organizations, when it comes to:

  • Dealing with customers – Mobility can help improve customer service, manage reverse logistics, and provide a channel to engage with customers for improved service delivery, demand forecasting and product co-innovation.
  • Dealing with employees – Mobility can improve employee productivity, collaboration, encourage a self-service culture and lead to faster execution of tasks.
  • Dealing with business partners – Dealers and suppliers can take part in the manufacturing process remotely by mobile enabled information access thereby improving quality of decisions.

Need of Mobility Across Various Manufacturing Functions

From creating efficient shop floor management and improved logistics to enhancing customer relationships and increased field sales collaboration, mobile technology offers tremendous opportunities for manufacturing organizations. It can help improve margins, increase agility and cost-efficiencies, while also creating a completive advantage and truly transforming manufacturing operations.

Mobility, in the manufacturing industry, has penetrated in each and every department. The majority of manufacturing organizations have started implementing mobility solutions in various functions. Instead of using traditional software, they have started using mobile technologies for field service management, field sales management, asset management, supply chain and logistics management.

The key objective of manufacturing organizations today, is to the increase their revenue and deliver customer satisfaction by eliminating the manual work and automating workflow. Enterprises have started to accept mobility as a solution to achieve this.

Which function in your manufacturing organization do you think will benefit the most from mobility?


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About the Author – Neha Kumar

Neha Kumar is a digital media evangelist and marketing professional. She overlooks Indusa’s content management, social media, online events, email marketing, blogs, digital campaigns, lead generation and inside sales activities on a broader scale.