Ahmedabad, India – 28 May, 2015: Customer relationship management (CRM) has become an essential tool for companies seeking to gain competitive advantage and grow their business to a higher level. It helps reduce costs and increase profitability by organizing and automate business processes that nurture customer satisfaction and loyalty in the marketing, sales and customer service areas.

CRM, apart from being a powerful technology, is a process of gathering and retaining information about customers and their interactions with the companies. It is the medium to know customers in a better way. Indusa is pleased to announce that it conducts a webinar titled “Microsoft Dynamics CRM - A better way to know your customers and grow your business” on 27 May, 2015 - 4.00 pm to 5.00 pm IST. This webinar offers the attendees insight into the key features of CRM, its importance to companies and how it can help them to understand their customers well.

Here's a quick overview of the points discussed during the webinar on:

  • What exactly is CRM?
  • Why do companies need it?
  • Features and coverage areas of CRM
  • The power of mobility
  • Implementation next steps

James Fleming, Group IT Director of a manufacturer of high performance polymer solutions, says “After the implementation of Microsoft Dynamics CRM, the insight we’re now able to gather is helping us identify changing market trends and spot new opportunities”. “Microsoft Dynamics CRM Online allows us to manage, monitor, and support our sales teams remotely. When we switched to the new system, it boosted the number of calls made by the sales team because the system is integrated and easy to use” says Nick Cassidy, Managing Director of a telecom consulting firm.

What makes an organization successful is its ability to listen and effectively respond to its customers' requirements. View the webcast to know more about CRM and learn how it can assist you in interacting with your customers well and knowing them in a better way. Also, if you have your own questions regarding CRM or its implementation, this webinar will provide you a convenient platform to get them addressed.

Indusa provides Microsoft Dynamics CRM implementation, integration, customization, support and consulting services. Our implementation methodology is an outcome of the devoted effort of Microsoft certified industry experts who understand Microsoft Dynamics CRM in and out and can offer the best business solutions. Our well defined roadmap planning and hands on development capabilities leads to faster implementation.