Indusa Achieves High Scores in Reputed TNS Customer Satisfaction Surveys

Oakbrook Terrace, Illinois, January 4, 2010: Indusa revealed recently that it ranked above average in the customer satisfaction surveys conducted by the world’s largest provider of custom research and analysis, TNS. The surveys are conducted on behalf of Microsoft to assess their Gold certified partners and provide ratings of their overall performance and client satisfaction.

Indusa received commendable marks in all areas of the survey, including customer loyalty, revenue impact, flexibility and ability to meet customer needs, etc. These factors served as indicators of the performance and determined customer willingness to repeat business and provide positive references.

TNS scored the results and the Net Satisfaction Score (NSAT) for Indusa stands at 192.31 (maximum possible is 200). 13 of Indusa’s current clients were respondents to this confidential survey and rendered their feedback on the company’s services. The NSAT are based on achieving the highest levels of overall satisfaction for the most recent survey cycle and is now a requirement for certified partners to retain their gold status.

"We all understand that the competition for getting new clients and retaining their loyalty is getting tighter now,” says Govind Gupta, CEO, Indusa Technical Corp. “Indusa wishes to thank all its customers in the confidence they have reposed and in the excellent feedback they have provided in these customer satisfaction surveys .”

Normally, the average score achieved by most Microsoft Gold Certified Partners is just 167.88. Indusa did much better than the average and to top it all also scored a perfect 100 points (out of a maximum 100) in the Customer Loyalty Segmentation indicating a very strong customer loyalty base.

Gupta adds, "Our survey scores are testimony to the uniqueness of Indusa's culture: accountability and flexibility. We honor our commitments and are extremely accountable for whatever we do. The Indusa team considers this to be a signal and an incentive to do even better and to continue to provide the very best to our customers in the future. Indusa wishes to thank Microsoft and TNS for undertaking these surveys and for sharing the results with us."

Note: The Microsoft Customer Satisfaction is an online resource for Microsoft's partners and administered by TNS, which is a leading market research company. It is run quarterly and partners may participate twice in a 12-month period. For more information about Indusa’s software development and application maintenance services, visit www.indusa.com

<< Back