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Toy Retailer Takes a Big Step Forward by Transforming Business with Magento E-commerce

Customer : Fantasy World Toys.
Size : 201-500 employees
Country or region : Kuwait
Industry : Retail/Wholesale
Profile : Fantasy World Toys is a retail chain of children’s toy stores and the retail division of Safari House General Trading Co. (SHGT)
Services :  Magento e-commerce

Business Needs

Fantasy World is an upscale retailer of children’s toys specializing in imports from the United States, Europe, and East Asia. They have multiple stores across Kuwait as well as several warehouses and distribution centers. They also manage a corporate website designed to showcase their broad range of internationally reputed toy brands and products.

With in-store selling, enhancing the brand’s awareness and increasing their reachability was limited. To better market their toy products and enable customers to buy online, Fantasy wanted to develop an e-commerce store. They wanted to provide an easy and comprehensive online shopping experience to their customers through features like secure shopping cart, order tracking, and billing and shipping integration, with hassle free content management at the backend.

In addition to the above, Fantasy had two major requirements. They wanted to integrate the e-commerce website with their existing Microsoft Dynamics AX system. The idea was to monitor and maintain one system instead of multiple systems to manage inventory updates, products, and customer information. The other major requirement was to develop a customized web portal that was responsive and followed the same theme of their existing corporate website.

Indusa helped Fantasy re-implement their Dynamics AX solution, which in-turn helped them enhance their business processes and increase sales, and have been working closely with them on various digital strategies since.

Fantasy approached Indusa with their e-commerce website requirements. Analyzing their specific needs and evaluating various e-commerce technologies that best fit them, Indusa came up with the suggestion of building the e-commerce store using Magento 2.1 (Community Edition).

Fantasy engaged Indusa as their preferred technology partner to execute the e-commerce project.

Solution and Approach

Indusa developed a fully-featured and engaging Magento based B2C e-commerce store for Fantasy, which provides an improved shopping experience to their customers.

The e-commerce website has customized forms, filters, and modules built based on the requirements of Fantasy. It follows the same theme of their existing corporate website. A responsive website was built for an enhanced user experience to customers who wanted to access it via mobile phones and tablets.

Solution Highlights:

  • Gift finder:
    As per the requirement of Fantasy, Indusa developed a functionality that allowed the customer to automatically find gifts or desired products based on filters provided – color, age group, and gender and use the filter to display the desired products.
  • Delivery method:
    At the time of checkout, the customer can choose between ‘home delivery’ to ship the product to the customer’s address and ‘click and collect’ to collect the order from a specific store, by allowing the customer to locate and select the desired store to collect the order personally.
  • Dynamics AX integration:
    Indusa performed seamless integration between the Magento website and Fantasy’s existing Dynamics AX system, such that the user/admin can communicate with the AX system in real-time and manage all operations from one platform. This includes customer information, products, inventory updates, and sales orders.
  • Microsoft Azure configuration:
    Indusa, with its cloud expert team, performed Azure cloud configurations in order to improve the performance of the e-commerce website.
  • Multi-language support:
    The e-commerce site supports two languages with English being the default and the ability to switch the site to Arabic language.
  • Payment:
    Allows customers to pay for the order via debit card, credit card, and cash on delivery; Magento 2 Knet payment was implemented to accept credit card payments in Magento through KNET Payment Gateway.
Product Listing
Delivery Method Options

Business Results

Fantasy’s move to develop a responsive, e-commerce website enabled them to offer their customers a rich and engaging experience across all devices.

Customers have the flexibility to select individual products or a package that is pre-defined; they now have all of their favorite branded toy products at their disposal.

With search by product and type, price, date, and chronological sorting, an intuitive shopping cart, an easy checkout process, and an order ID based order tracking, the e-commerce website offers a smooth and seamless shopping experience to Fantasy’s customers.

With the gift finder functionality, the e-commerce website offers customers the luxury of filtering. This helps them narrow down choices based on their preferences.

The e-commerce website offers an easy to use backend content management system that allows Fantasy staff to efficiently manage it.
Magento - Dynamics AX integration:

  • Customer information can be accessed quickly, which enables easy pricing, order fulfillment, and customer service.
  • Product update is automatically reflected across the Dynamics AX ERP or Magento platform when the other system is updated; new product additions are also reflected across the other system, which allows Fantasy to start selling without any delay.
  • Inventory level is automatically updated, regardless of the origin of the sale; this enables Fantasy to ensure accurate inventory count.
  • All orders are automatically synced between the Dynamics AX and Magento website. This not only enables Fantasy to scale business by further automating the order fulfillment process, but also provides their customers a superior shopping experience.

Fantasy’s decision to invest in online business has proved to be a major contributor to the brand’s popularity. By improving and optimizing the online shopping experience with the implementation of an efficient and scalable technology solution, Magento, Fantasy is paving the way for multi-channel growth.

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