Posted by Indusa Admin on February 15, 2017 8:12 pm
Whenever you see a successful business, it’s because someone once made a courageous decision. When life is full of choices like Apple vs. Samsung, Facebook vs. Instagram, and Star Wars vs. Star Trek, it can be hard to choose just one. In the corporate world, the Dynamics CRM vs. . . .
Posted by Indusa Admin on January 10, 2017 10:21 am
In this dynamic global environment, customers expect service that is fast, accurate, and suited to their needs. A recent Customer 2020 report noted that by the end of this decade, customer experience will overtake price and product as the key brand differentiator — placing customer service at the epicenter . . .
Posted by Indusa Admin on November 22, 2016 8:28 am
I don’t recall when I arrived at this conclusion, but over the course my twenty-five years serving the CRM industry across all horizontal practices, and within many industries, I have come to a realization about the enterprise disciplines and their attitude towards CRM. Every department has a completely different . . .
Posted by Indusa Admin on November 18, 2016 8:24 am
Half of all retailers plan to spend more on CRM software in 2017.
Retailers are increasingly adopting CRM strategies, and acquiring the platforms and tools to support long-lived customer relationships. Few retailers depend on a single channel business model, and channel proliferation is driving the need for technology to become . . .
Posted by Indusa Admin on November 10, 2016 9:59 am
The next generation of intelligent business applications is here – Dynamics 365.
Dynamics 365 joins the power of customer relationship management and enterprise resource planning capabilities into applications that work together across business departments and operations, including sales, marketing, customer service, field service, and more.
Dynamics 365 aims to help businesses . . .
Posted by Indusa Admin on October 18, 2016 12:00 pm
Do you wonder what customers think of you and your brand? Are you concerned about how your product is being accepted across the globe? Do you often worry about meeting (or not meeting) customer expectations? If the answer to any of the above questions is a yes, then Social . . .
Posted by Indusa Admin on August 22, 2016 4:51 am
One bad experience can cause otherwise loyal and repeat customers to look elsewhere, ultimately impacting your bottom line. It’s become more important than ever to empower customer service and in order to do, you need to be using the right technology.
That’s why it’s imperative for your business to fully . . .
Posted by Indusa Admin on June 16, 2016 5:05 am
You work hard to provide excellent customer service to increase customer satisfaction, drive loyalty, and retain lifetime customers. Getting to know your customers a little better can go a long way. It helps to build relationships and inculcate a sense of loyalty to your brand. Some companies are still . . .
Posted by Indusa Admin on June 16, 2016 5:00 am
There are many questions you must ask when preparing to choose a CRM software. Leadership must find a proper balance between stakeholders and departments in order to make sure priorities are accounted for and pressing needs are met. You may even question the efficacy of investing in a CRM . . .
Posted by Indusa Admin on June 14, 2016 5:03 am
Globalization has led to a surge in the number of remote workers across a variety of industries. As more employees work from field locations, around-the-clock connectivity and access to business critical information is becoming all the more essential to carry out tasks to make crucial, data-driven decisions. While mobile . . .