The Indusa Blog

Innovative Technology Thought Leadership To Help You Deliver Transformative Technology Solutions.

The Dynamics CRM vs. Salesforce Puzzle Solved

Posted by Indusa Admin on February 15, 2017 8:12 pm

Share Button

Whenever you see a successful business, it’s because someone once made a courageous decision. When life is full of choices like Apple vs. Samsung, Facebook vs. Instagram, and Star Wars vs. Star Trek, it can be hard to choose just one. In the corporate world, the Dynamics CRM vs. . . .

Read More

Topics: CRM

How to Improve Customer Service with Dynamics CRM 2016

Posted by Indusa Admin on January 10, 2017 10:21 am

Share Button

In this dynamic global environment, customers expect service that is fast, accurate, and suited to their needs. A recent Customer 2020 report noted that by the end of this decade, customer experience will overtake price and product as the key brand differentiator — placing customer service at the epicenter . . .

Read More

Topics: CRM

CRM: Customer Service Loves it, Sales Tolerates it, and Marketing Hates it

Posted by Indusa Admin on November 22, 2016 8:28 am

Share Button

I don’t recall when I arrived at this conclusion, but over the course my twenty-five years serving the CRM industry across all horizontal practices, and within many industries, I have come to a realization about the enterprise disciplines and their attitude towards CRM.  Every department has a completely different . . .

Read More

Topics: CRM,Thought Leadership

10 Biggest Benefits of CRM Software for Retail

Posted by Indusa Admin on November 18, 2016 8:24 am

Share Button

Half of all retailers plan to spend more on CRM software in 2017.
Retailers are increasingly adopting CRM strategies, and acquiring the platforms and tools to support long-lived customer relationships.  Few retailers depend on a single channel business model, and channel proliferation is driving the need for technology to become . . .

Read More

Topics: CRM

Everything You Need to Know About Microsoft Dynamics 365

Posted by Indusa Admin on November 10, 2016 9:59 am

Share Button

The next generation of intelligent business applications is here – Dynamics 365.
Dynamics 365 joins the power of customer relationship management and enterprise resource planning capabilities into applications that work together across business departments and operations, including sales, marketing, customer service, field service, and more.
Dynamics 365 aims to help businesses . . .

Read More

Topics: CRM,ERP,Microsoft Dynamics 365

Using Social CRM to Drive Customer Engagement

Posted by Indusa Admin on October 18, 2016 12:00 pm

Share Button

Do you wonder what customers think of you and your brand? Are you concerned about how your product is being accepted across the globe? Do you often worry about meeting (or not meeting) customer expectations? If the answer to any of the above questions is a yes, then Social . . .

Read More

Topics: CRM

How to Empower Customer Service with the Right Software

Posted by Indusa Admin on August 22, 2016 4:51 am

Share Button

One bad experience can cause otherwise loyal and repeat customers to look elsewhere, ultimately impacting your bottom line. It’s become more important than ever to empower customer service and in order to do, you need to be using the right technology.
That’s why it’s imperative for your business to fully . . .

Read More

Topics: CRM

5 Customer Service Features Your CRM Should Have

Posted by Indusa Admin on June 16, 2016 5:05 am

Share Button

You work hard to provide excellent customer service to increase customer satisfaction, drive loyalty, and retain lifetime customers. Getting to know your customers a little better can go a long way. It helps to build relationships and inculcate a sense of loyalty to your brand. Some companies are still . . .

Read More

Topics: CRM

The Ultimate Guide to Choosing a CRM

Posted by Indusa Admin on June 16, 2016 5:00 am

Share Button

There are many questions you must ask when preparing to choose a CRM software. Leadership must find a proper balance between stakeholders and departments in order to make sure priorities are accounted for and pressing needs are met. You may even question the efficacy of investing in a CRM . . .

Read More

Topics: CRM

The Mobile Offline Experience of Dynamics CRM

Posted by Indusa Admin on June 14, 2016 5:03 am

Share Button

Globalization has led to a surge in the number of remote workers across a variety of industries. As more employees work from field locations, around-the-clock connectivity and access to business critical information is becoming all the more essential to carry out tasks to make crucial, data-driven decisions. While mobile . . .

Read More

Topics: CRM,Thought Leadership

All Posts